12th September 2014
I have been using the OS X Yosemite Beta for a while now on a Late 2013 Mac Pro, and the UP3214Q
A00 monitor has been working perfectly. While running OS X, I have not yet encountered any of the issues listed below. However, the power saving issue occurs every time I boot into Windows. After contacting Dell I was told that this was an AMD driver issue, and that the case has been escalated to AMD.
Whether you’re a pro photographer, video editor, graphic designer or just wanted an awesome 4K monitor, by ending up on this post, you’ve probably purchased a 4K Dell monitor (UP3214Q / UP2414Q) and are experiencing the extremely annoying issues. There is also a massive Dell Support Forums Topic regarding this.
I’m writing this post to collate information regarding the issues with the early firmware on these Dell monitors, in attempt to fix this frustrating problem for everyone. If you are wanting to purchase one of these monitors I would highly recommend you purchase it directly from Dell, as resellers will probably still have faulty revisions in stock.
Firstly, let’s clear up what the issues actually are:
- Entering Power Save Mode Even though there is an active input to the monitor, it really doesn’t care and just wants to sleep. This normally occurs either when you first turn on your computer or when switching between full screen applications. This is the issue that I have experienced the most, having to reboot/power cycle the monitor between 1-15 times for it to realize there’s an input.
- 1/2 Blank Screen I’m not sure what causes this, some bug with the Multi Stream Transport when using 60Hz via DisplayPort 1.2
These issues seem to happen mainly when running Windows, but it did also happen sometimes when I was running OS X Mavericks. If you’re running Windows with an Nvidia GPU, try updating to the latest drivers, This minimized the occurrence of the Power Save Mode issue when switching between full screen applications.
There are currently 2 revisions of these monitors,
A01 revision was released on 2/24/14 and has a new firmware that fixes these issues. Whereas the
A00 will probably have an old buggy firmware.
You can find the revision of your monitor on the label located on the back of it, close to the ports. You can also find the revision on the side of the packaging box, but I would only trust what’s on the monitor.
If you’ve already purchased the monitor and it’s the
A00 revision, you have some options:
- Return it to the reseller for a refund: If you have purchased it recently (Return period is 14 days in UK)
- Wait for a DIY hacky solution: This is what I’m wanting to appear. It will probably include flashing the firmware yourself.
- Return it to Dell for another model: If you purchased it within 21 days from Dell, I believe you’re able to get a new replacement, otherwise it will be refurbished. Apparently Dell are also flashing the new firmware to refurbished
Verifying your Current Firmware
Now before we continue I’d like to state that I am not responsible for anything that might happen to your monitor by following this information, anything you do is at your own risk.
I believe that I’ve found a way to verify the firmware version on these monitors, which could also lead us into dumping/flashing the monitor’s firmware with ISP stuff (Hopefully), and this is with the Factory Menu.
You’re able to open the Factory Menu like so:
- Make sure your monitor is powered off
Button 4and the
Button 6 (Power)until
Button 1blinks, this will boot the monitor up in Factory Mode
- Now the monitor is on, just tap
Button 1to open the Factory Menu.
- Once you are done with the menu, I would recommend turning off your monitor with
Button 6 (Power)to prevent accidentally changing anything important.
Here’s what I got, I believe the number that I have outlined in red is the firmware version:
Maybe: A00 = M1T101 / A01 = M1T102
On The left is the replacement sent from Dell (Rev:
A00, Manufactured date:
Jan 2014, Firmware:
On the right is my old monitor (Rev:
A00, Manufactured Date:
Oct 2013, Firmware:
It would be great if any other owners of this monitor could comment or tweet me the model number, revision, manufactured date and firmware version of the monitor you have. Any other information that could help us with a DIY solution to flashing a newer firmware on these monitors would also be much appreciated :)
Dell are refusing to release any firmware files and the only current way to fix this problem is to continuously exchange the monitor with Dell until you get a good model (It took me around 2 weeks to exchange my monitor once).